Terms of Service

These terms govern your use of TutorConfidante.

Last updated: 31 July 2026

Who we are

TutorConfidante is operated by Simon Feltham, a sole trader based in Malvern, United Kingdom. By using the service, you agree to these terms.

What we provide

TutorConfidante is a tool for solo tutors to:

• Log lessons and track student information
• Generate AI-drafted parent updates from lesson notes (free for your first 14 days, then with a paid subscription)
• Track payments and lesson history

You access the service via the web at tutorconfidante.co.uk.

Your account

You’re responsible for:

• The accuracy of the information in your account
• Keeping your password secure
• Anything that happens under your account

If you suspect unauthorised access to your account, contact us immediately at contact@tutorconfidante.co.uk.

Acceptable use

When using TutorConfidante, you agree to:

• Use the service only for legitimate tutoring work
• Not attempt to access other tutors’ accounts or data
• Not use the service to harass, harm, or otherwise mistreat students, parents, or anyone else
• Not attempt to reverse-engineer, scrape, or otherwise misuse the service
• Follow any applicable laws, including data protection laws when handling student information

We may suspend or terminate your account if you breach these terms.

Free trial

AI parent update generation is free for your first 14 days. No payment card is required to start or to use the trial.

• The trial does not convert automatically into a paid subscription. Nothing can be charged, because no card is collected and no subscription exists during the trial.
• To keep generating AI parent updates after the 14 days, you must deliberately subscribe.
• If you choose to subscribe while the trial is still running, billing starts immediately at £4.99 per month — the remaining trial days are not carried over or deducted, and are not restored if you later cancel or a payment fails.
• If your first payment does not go through, your subscription never starts and you are not charged. In that case you keep whatever is left of your original 14 days, which still run out on the original date.
• When the trial ends without a subscription, only AI generation stops. Your students, lessons and payment records stay available.

Subscription and billing

The subscription costs £4.99 per month, billed in advance via Stripe.

• You can cancel anytime through the “Manage subscription” link in your dashboard.
• Cancellation takes effect at the end of your current billing period — you keep access until then.
• We don’t offer refunds. If you cancel mid-month, you keep access until the end of your current billing period — there’s no refund for unused days.
• If a payment fails and your subscription becomes past due or unpaid, AI parent update generation is paused until you update your payment method, which you can do through the “Manage subscription” link in your dashboard. Your students, lessons and payment records remain accessible throughout, and your data stays intact.

Free features (lesson logging, dashboard, student tracking) remain available even without an active subscription.

AI-generated content

The “Generate parent update” feature uses AI to draft messages based on the notes you write. Some things to know:

• The AI works from your notes — it doesn’t invent details, but it can occasionally word things in ways you wouldn’t.
• You’re responsible for reviewing what gets generated before you send it to a parent. We strongly encourage you to read each update before sending.
• We don’t take responsibility for parent communication that you send unedited.

Data protection: our terms as your processor

This section is the written contract that data protection law requires between a controller and a processor. It applies to the information you record about your students and their parents.

For that information you are the controller and we are your processor. You decide what to record and why; we handle it only to provide the service to you. For your own tutor account and billing details we are the controller in our own right — see our Privacy Policy for the split.

Subject matter and duration. We process student and parent information for as long as your account exists, in order to provide the service described in these terms.

Nature and purpose. Storing the records you enter, displaying them back to you, and — only when you press Generate parent update — sending a limited extract to our AI provider to draft a message.

Types of data and categories of individual.Student names, lesson dates, lesson durations, amounts charged, your lesson notes, generated parent updates, and any parent name, email address or phone number you choose to add. The individuals are your students and their parents or guardians. This service is not intended for special-category data — see “Your obligations” below.

We commit to the following.

• Documented instructions. We process student and parent information only on your documented instructions, which for most purposes means using the features of the service as provided, together with any further written instruction you give us. We will process it otherwise only where the law requires, and unless the law forbids it, we will tell you first.
• Telling you if an instruction looks unlawful. If we consider that an instruction you give us infringes UK data protection law, we will tell you, unless we are legally prohibited from doing so. We are not your legal adviser and this is not a compliance review — it is the notification duty that data protection law places on a processor.
• Confidentiality. Everyone authorised to access this data is bound by a duty of confidentiality. That covers the operator of TutorConfidante and the authorised personnel of our sub-processors, whose own agreements commit them to confidentiality obligations.
• Security. We take appropriate technical and organisational measures, described in the Security section of our Privacy Policy. We do not claim any particular certification.
• Sub-processors. You give general authorisation for us to use the sub-processors listed in our Privacy Policy. The ones that handle student and parent information are Supabase, Vercel and Anthropic; Stripe handles your billing information only and does not receive student records through this service. We remain responsible to you for what our sub-processors do with data we pass to them.
• Sub-processor terms. Each sub-processor we engage directly is engaged under a written data processing agreement that commits it to data protection obligations equivalent to ours, and requires it to impose obligations that are in substance no less protective on any sub-processor it engages in turn. Those agreements are the ones linked in our Privacy Policy. We rely on each supplier’s published commitments rather than auditing every downstream supplier ourselves, and we remain responsible to you for the data we pass to our direct sub-processors.
• Changes to sub-processors. If we intend to add or replace a direct sub-processor that handles student or parent information, we will notify affected tutors at their registered account email address before the change takes effect, where that is reasonably possible. You will have a reasonable opportunity to object on data protection grounds. If you object and we cannot resolve your concern, you may end your subscription and delete your account.
• Helping you answer data-rights requests. If a student or parent exercises a right — access, correction, deletion, portability, objection — that request is yours to answer, because you are the controller. The service lets you view and edit records, and archive a student while keeping their lesson history. You can delete your entire account, but you cannot delete an individual student record yourself, and there is no self-service export. If you need a targeted erasure or a portable copy to answer a request, contact us and we will carry it out for you.
• Helping you with breaches and assessments. If we become aware of a personal data breach affecting information you are responsible for, we will notify you without undue delay and give you the detail you reasonably need to meet your own obligations, including any duty to report to the ICO. We will also give you reasonable help with data protection impact assessments and prior consultations, to the extent the information is available to us.
• Deletion or return. You can delete everything yourself at any time using Delete accountin your dashboard. Cancelling a subscription does not delete anything, and dormant accounts are not cleared automatically — records remain until an account is deleted. When our contract ends, we delete student and parent information from the application. Copies may persist for a period afterwards in supplier systems, on each supplier’s own cycle, as set out in the Privacy Policy. Tell us if you would prefer a copy returned before deletion.
• Audit.We will make available the information reasonably necessary to show we are meeting these obligations, and will co-operate with an audit or inspection you conduct or mandate. Given that this is a one-person business, we ask that audits are proportionate: on reasonable written notice, no more than once a year unless a breach or a regulator requires otherwise, at your cost, and conducted so as not to disrupt the service or compromise other tutors’ data.

Your obligations. As the controller, you are responsible for having a lawful basis for the information you record — which will not always be consent — for giving your students and their parents the privacy information they are entitled to, and for recording no more than you need.

You must not enter special-category data or safeguarding material into the service. This is a restriction on use, required by the arrangements under which TutorConfidante is hosted — not optional advice. Our hosting provider’s Data Processing Addendum (effective 31 March 2026) prohibits us from placing sensitive data or special categories of data on its platform, so we cannot permit it in the service.

Special-category data is the legal term for health and medical information, racial or ethnic origin, religious or philosophical beliefs, sex life or sexual orientation, political opinions, trade union membership, genetic data, and biometric data used for identification. A diagnosis or a disability normally falls within it, and processing it lawfully would also require an additional condition under UK GDPR Article 9.

Safeguarding materialmust not be entered either, whether or not it meets that definition. The service has no features for handling safeguarding concerns and has not been designed or assessed for them. Not everything sensitive is special-category data — a student’s family circumstances usually are not — but that does not make this the right place to record it.

International transfers.Some of our sub-processors process data outside the United Kingdom, including in the United States. A transfer of that kind needs a recognised legal safeguard, and your acceptance of these terms is not itself such a safeguard. The safeguards we rely on come from each supplier’s own data processing agreement: the Standard Contractual Clauses with the UK International Data Transfer Addendum for Vercel, the Standard Contractual Clauses with the UK Addendum for Supabase, the Standard Contractual Clauses automatically incorporated into Anthropic’s Commercial Terms of Service, and the UK International Data Transfer Addendum for Stripe. The Privacy Policylinks to each supplier’s published document so you can check them directly.

Service availability

We aim to keep TutorConfidante available, but we don’t guarantee uninterrupted service. Outages, maintenance, or unexpected issues may occasionally prevent access. We don’t offer service credits or refunds for downtime.

Liability

TutorConfidante is provided “as is” without warranties of any kind. To the maximum extent allowed by UK law, we’re not liable for:

• Any indirect or consequential damages arising from your use of the service
• Loss of data (we recommend keeping your own records of important information)
• Decisions you make based on AI-generated content

Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.

Termination

You can stop using TutorConfidante and delete your account at any time by emailing contact@tutorconfidante.co.uk.

We can terminate your access if you breach these terms or use the service in a way that causes harm. We’ll let you know before doing so unless the breach is serious enough to require immediate action.

Changes to these terms

We may update these terms occasionally. Significant changes will be notified by email. Continued use of the service after changes means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any questions about these terms, email contact@tutorconfidante.co.uk.