Terms of Service

These terms govern your use of TutorConfidante.

Last updated: 19 June 2026

Who we are

TutorConfidante is operated by Simon Feltham, a sole trader based in Malvern, United Kingdom. By using the service, you agree to these terms.

What we provide

TutorConfidante is a tool for solo tutors to:

• Log lessons and track student information
• Generate AI-drafted parent updates from lesson notes (free for your first 14 days, then with a paid subscription)
• Track payments and lesson history

You access the service via the web at tutorconfidante.co.uk.

Your account

You’re responsible for:

• The accuracy of the information in your account
• Keeping your password secure
• Anything that happens under your account

If you suspect unauthorised access to your account, contact us immediately at contact@tutorconfidante.co.uk.

Acceptable use

When using TutorConfidante, you agree to:

• Use the service only for legitimate tutoring work
• Not attempt to access other tutors’ accounts or data
• Not use the service to harass, harm, or otherwise mistreat students, parents, or anyone else
• Not attempt to reverse-engineer, scrape, or otherwise misuse the service
• Follow any applicable laws, including data protection laws when handling student information

We may suspend or terminate your account if you breach these terms.

Free trial

AI parent update generation is free for your first 14 days. No payment card is required to start or to use the trial.

• The trial does not convert automatically into a paid subscription. Nothing can be charged, because no card is collected and no subscription exists during the trial.
• To keep generating AI parent updates after the 14 days, you must deliberately subscribe.
• If you choose to subscribe while the trial is still running, billing starts immediately at £4.99 per month — the remaining trial days are not carried over or deducted, and are not restored if you later cancel or a payment fails.
• If your first payment does not go through, your subscription never starts and you are not charged. In that case you keep whatever is left of your original 14 days, which still run out on the original date.
• When the trial ends without a subscription, only AI generation stops. Your students, lessons and payment records stay available.

Subscription and billing

The subscription costs £4.99 per month, billed in advance via Stripe.

• You can cancel anytime through the “Manage subscription” link in your dashboard.
• Cancellation takes effect at the end of your current billing period — you keep access until then.
• We don’t offer refunds. If you cancel mid-month, you keep access until the end of your current billing period — there’s no refund for unused days.
• If a payment fails and your subscription becomes past due or unpaid, AI parent update generation is paused until you update your payment method, which you can do through the “Manage subscription” link in your dashboard. Your students, lessons and payment records remain accessible throughout, and your data stays intact.

Free features (lesson logging, dashboard, student tracking) remain available even without an active subscription.

AI-generated content

The “Generate parent update” feature uses AI to draft messages based on the notes you write. Some things to know:

• The AI works from your notes — it doesn’t invent details, but it can occasionally word things in ways you wouldn’t.
• You’re responsible for reviewing what gets generated before you send it to a parent. We strongly encourage you to read each update before sending.
• We don’t take responsibility for parent communication that you send unedited.

Service availability

We aim to keep TutorConfidante available, but we don’t guarantee uninterrupted service. Outages, maintenance, or unexpected issues may occasionally prevent access. We don’t offer service credits or refunds for downtime.

Liability

TutorConfidante is provided “as is” without warranties of any kind. To the maximum extent allowed by UK law, we’re not liable for:

• Any indirect or consequential damages arising from your use of the service
• Loss of data (we recommend keeping your own records of important information)
• Decisions you make based on AI-generated content

Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.

Termination

You can stop using TutorConfidante and delete your account at any time by emailing contact@tutorconfidante.co.uk.

We can terminate your access if you breach these terms or use the service in a way that causes harm. We’ll let you know before doing so unless the breach is serious enough to require immediate action.

Changes to these terms

We may update these terms occasionally. Significant changes will be notified by email. Continued use of the service after changes means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any questions about these terms, email contact@tutorconfidante.co.uk.